Refunds
Golf O'Clock refunds most bookings automatically: when a booking is canceled, the card is refunded and any hours or credits return to the customer's balance. Staff can also refund any payment, in full or in part, from the order.
Automatic refunds
When a booking is canceled, everything comes back: the card is refunded and hours or credits return to the customer's prepaid balance. When a booking is shortened, only the difference is refunded. Your cancellation policy decides when customers can cancel online.
Refunding by hand
Staff can refund any payment from the order, in full or in part. Cash and card-terminal payments recorded at the desk can be refunded too, so your records always match.
Why venues use it
Fast, automatic refunds keep customers happy and save your team time. Keeping refunds inside Golf O'Clock also keeps your booking records, balances and payment processor in step, so your numbers always add up.
Common questions
- Who can issue refunds?
- Any staff member, so the front desk can handle it. See staff roles and permissions.
- Should I refund in Stripe or Square directly?
- Refund in Golf O'Clock, so the booking and your records stay in sync.
- Can I refund as store credit instead?
- Yes. Add the amount to the customer's balance with a note.
- How long does a card refund take?
- It's sent to the card immediately. When it appears depends on the customer's bank.