Prepaid hours, house accounts and loyalty points
Golf O'Clock supports three kinds of customer balance: prepaid bay hours, a dollar wallet for house accounts and store credit, and loyalty points. Customers spend them at checkout, and prepaid balances bring money in up front and bring customers back.
Three kinds of balance
- Prepaid hours for hour packages and memberships with included hours, such as 10 hours of bay time. Customers spend them on bookings.
- A dollar wallet for house accounts and store credit, which pays for bookings and purchases like cash.
- Loyalty points you give away, which customers redeem for discounts at the rates you choose.
Using a balance
At checkout, customers see their available balances and apply them with one tap. Only what the booking needs is used, and the rest stays for next time. Canceling a booking returns what was used, as covered in refunds.
Where a balance can be spent
Limit a balance to certain situations, such as lesson hours that only work on lesson bookings, or hours that only apply off-peak.
Shared balances
One balance can be shared with others, such as a family or a company account, while the owner keeps control of it.
Which balance fits which customer
- Prepaid hours suit regulars who play often and want a better rate.
- A dollar wallet suits corporate clients and gift buyers who want flexibility.
- Points reward repeat visits without lowering your posted prices.
For how prepaid packs compare with memberships and pay-as-you-go, see memberships vs pay-as-you-go.
Common questions
- Do balances expire?
- No. Balances stay until they're spent or removed by staff.
- Can staff add or remove credit?
- Yes, with a reason recorded for every change, such as compensation or a cash sale.
- Can customers see their balance?
- Yes, in their account.