Booking confirmations, updates and reminders
Golf O'Clock sends booking confirmations, updates and receipts by email and text automatically, and you can add reminders before each session with an automation. Customers should never wonder whether their booking went through.
Sent automatically
- Booking confirmations, with the receipt and a link to get in.
- Updates when the time, length or number of bays changes.
- Cancellation notices.
- Purchase and membership receipts, renewals and failed-payment notices.
- Waitlist confirmations.
- Coach notifications when a lesson is assigned or changes.
- Alerts for your team when a new booking comes in or a payment needs attention.
You choose which messages go out, and whether by email, text or both. Replies go to your venue's email address.
Reminders
Add a reminder text or email before each session with a simple automation, timed the way you want.
Why reminders matter
A reminder is one of the simplest ways to cut no-shows. Across 200+ venues on Golf O'Clock, Friday, Saturday and Sunday are the busiest days, so a forgotten booking on those nights is the most expensive bay to lose. A reminder before play gives customers the chance to show up, or to cancel in time for someone else to book.
Common questions
- Can I change the wording of confirmations?
- The built-in messages use a standard format. For your own wording, send it with an automation and turn the built-in one off.
- Do other players on the booking get the confirmation?
- Yes, players with an account get their own copy.
- Can customers opt out of texts?
- Yes. Replying STOP stops texts to their number, and staff can update a customer's message preferences.