# Orders and payment history

> Every golf simulator booking and purchase gets one order with its items, tax, payments and refunds, so you always know what was paid, what's due and when.

Source: https://golfoclock.com/help/orders-and-payment-history  
Topic: Payments  
By Golf O'Clock Team. Published 2026-10-07, updated 2026-10-08.

In Golf O'Clock, every booking and purchase has one order showing its items, tax, payments, refunds and any balance due. When a customer asks what they paid, or your accountant asks about March, the answer is one click away.

## One order per booking or purchase

Each order shows what was bought, the [sales tax](https://golfoclock.com/help/sales-tax-setup) charged, payments, [refunds](https://golfoclock.com/help/refunds) and anything still due. Changes to a booking update the same order, so the history stays in one place.

## Clear status

Orders show whether they're paid, open with a balance due, refunded or canceled. Filter by status, type and period, and export to a spreadsheet for your bookkeeping or alongside your [reports and analytics](https://golfoclock.com/help/reports-and-analytics).

## A permanent record

Payments are never edited or deleted. Corrections are new entries, such as a refund, so the history can always be trusted.

## Why venues use it

When payments, refunds and changes all live on one order, reconciling the day takes minutes. It also settles disputes quickly: you can show a customer exactly what they paid, when, and what was refunded.

## When you'll reach for it

- **End of day**, to check what came in and what's still owed.
- **A customer question** about a charge, answered from their order.
- **Month end**, exporting orders for your accountant.

## Common questions

**Can I see a customer's full payment history?**
Yes, on their [customer profile](https://golfoclock.com/help/customer-profiles-crm), grouped by order.

**Are cash payments recorded?**
Yes, when staff record them on the order.

**Can I export orders?**
Yes, as a CSV file.