# Member-only hours and booking rules

> Use Golf O'Clock booking rules to decide who can book which times: member-only hours, off-peak tiers, minimum notice, group limits and custom booking messages.

Source: https://golfoclock.com/help/member-only-hours-and-booking-rules  
Topic: Availability  
By Golf O'Clock Team. Published 2026-10-07, updated 2026-10-08.

Golf O'Clock lets you hide times from some customers and refuse bookings that break your rules, with a clear message. Your booking page doesn't have to show the same thing to everyone.

## Hide what isn't for them

Show different times to different people:

- **Member-only hours**, such as early mornings that only members can book.
- **Off-peak tiers**, where cheaper [off-peak memberships](https://golfoclock.com/help/off-peak-membership) only see quiet times.
- **Bay rules**, such as keeping one simulator off the booking page on weekends.
- **Demand-based availability**, opening or closing times depending on how busy you already are.

Who counts as a member, student or partner comes from your [customer tags](https://golfoclock.com/help/customer-tags-and-segments).

## Refuse a booking, with a reason

Some rules are better explained than hidden. Refuse bookings that are made too late, too long, or too large for a group, and show your own message, such as "Groups over 8, please call us."

## Your messages on the booking page

Add an introduction at the top of the booking page, your terms just before payment, and a confirmation message after booking, for parking notes or house rules.

## Common questions

**Should I hide times or refuse bookings?**
Hide times that a customer can never book, so the page stays clean. Refuse bookings when the customer should understand the rule.

**Can staff book outside these rules?**
Staff can see and book hidden times when [taking phone and walk-in bookings](https://golfoclock.com/help/taking-phone-and-walk-in-bookings). For booking rules, you choose whether they apply to staff too or only to customers booking online.

**Can I set fixed start times for clinics?**
Yes. Some [booking types](https://golfoclock.com/help/booking-types-durations-and-groups) can start only at the times you list.